# Flexito OmniAI Introduction

**Flexito OmniAI is a no-code omnichannel AI chatbot platform for automating customer conversations across messaging, social, web, email, and other communication channels.** Businesses can use OmniAI to answer questions, capture leads, support customers, recommend products or services, book appointments, automate follow-ups, and hand conversations to team members when human assistance is needed.

OmniAI combines AI assistants, visual automation flows, multiple customer channels, integrations, templates, and conversation management in one platform.

![Flexito OmniAI omnichannel AI assistant connected to WhatsApp, Instagram, Facebook Messenger, Telegram, Web Chat, Email, and SMS.](https://izrzxaslfmqwnvduxlii.supabase.co/storage/v1/object/public/article-media/editor/fe757192-cd21-4638-9f36-93e359a811c4/f24f0da3ecedcc1e.webp)

Flexito OmniAI helps businesses automate customer conversations without requiring them to build their own messaging or AI infrastructure.

An **AI assistant** is an automated conversational agent that understands what a customer is asking and responds naturally based on its instructions and connected business knowledge.

Businesses can use OmniAI to automate common customer-facing workflows such as:

- Answering customer questions
- Capturing leads and contact information
- Recommending products or services
- Booking and confirming appointments
- Following up with customers
- Automating sales and support conversations
- Transferring conversations to team members when human help is required

OmniAI is designed as a **no-code platform**, so businesses can build and modify their automation without writing code.

## How Does the OmniAI Visual Flow Builder Work?

OmniAI provides a visual flow-building environment for designing conversation logic and business automation.

Instead of programming every workflow manually, you can combine different steps and actions to control what happens during a customer conversation.

For example, a flow could:

1. Receive a new customer message.
2. Understand what the customer wants.
3. Answer a question or collect information.
4. Trigger another business action or integration.
5. Continue the conversation or hand it to a team member.

This allows businesses to create both simple automated conversations and more advanced customer workflows from the same platform.

> ![Flexito OmniAI visual flow builder showing connected automation blocks.](https://izrzxaslfmqwnvduxlii.supabase.co/storage/v1/object/public/article-media/editor/fe757192-cd21-4638-9f36-93e359a811c4/6fc0c77e1bd2dd6f.webp)
>
> ## Which Channels Can Flexito OmniAI Work On?

Flexito OmniAI can connect your customer automation to multiple communication channels.

Common supported channels include:

- WhatsApp
- Instagram
- Facebook Messenger
- Telegram
- Web Chat
- SMS
- Email

Additional channels are also supported within the platform.

A single assistant can serve connected channels while keeping the customer experience consistent across them.

For example, customers can interact with the business through WhatsApp, Instagram, or the website while the business manages its automation centrally.

> **Related article:** [OmniAI Channels](https://wiki.flexito.ai/omniai/chatbot-channels)

## Can OmniAI Reply to Social Media Comments?

Yes. OmniAI can automate interactions around Facebook and Instagram posts and ads.

An automation can respond to a public comment and continue the interaction through a private conversation when appropriate.

This is useful for businesses that receive leads or customer questions from social media content and advertising.

## Which AI Models Can I Use With OmniAI?

OmniAI supports integrations with leading AI providers, including:

- OpenAI
- Google Gemini
- Claude
- X Ai
- DeepSeek
- Groq
- coze

These AI models can help an assistant understand natural customer language and generate context-aware responses instead of relying only on fixed keyword-based replies.

AI availability can depend on the Flexito plan being used.

> **Important:** AI provider usage is separate from the Flexito subscription and may be billed directly by the selected AI provider.

## Can OmniAI Use My Business Knowledge?

AI assistants can be connected to business knowledge so they can respond using information relevant to the company.

This can help an assistant answer questions about areas such as:

- Products
- Services
- Company information
- Policies
- Frequently asked questions
- Customer processes

The exact setup depends on how the assistant and its Knowledge Base are configured.

![Flexito OmniAI AI assistant configuration connected to business knowledge.](https://izrzxaslfmqwnvduxlii.supabase.co/storage/v1/object/public/article-media/editor/fe757192-cd21-4638-9f36-93e359a811c4/ddb3bc88742e1de0.webp)

## Does OmniAI Include Ready-Made Templates?

Yes.

OmniAI provides ready-made templates designed to help businesses start without building every automation from a blank canvas.

Templates can be adapted to match the business, its processes, and the way it communicates with customers.

> Specific production template names are documented separately as they become available.

## What Integrations Does OmniAI Support?

OmniAI can connect customer conversations with other business tools.

### Booking and Business Tools

Examples include:

- Calendly
- Booking tools
- Google Maps
- Gmail

### Automation Platforms

OmniAI can work with automation platforms such as:

- Zapier
- Make
- Pabbly

These integrations can connect OmniAI with additional applications and business workflows.

### E-commerce

Supported e-commerce integrations include:

- Shopify
- WooCommerce

These integrations can help connect conversational automation with online store workflows.

### Additional Business Integrations

Other supported integrations include tools for:

- Payments
- Online meetings
- Internal communication
- CRM workflows

Integration availability can depend on your Flexito plan.

> **Related article:** [OmniAI Integrations](https://wiki.flexito.ai/omniai/flow-builder/building-blocks-steps/action-step/integrations-action)

## Can Human Team Members Take Over a Conversation?

Yes.

OmniAI can combine automation with human assistance.

An AI assistant can handle routine conversations automatically and escalate or hand over a conversation when a customer needs help from a team member.

This allows businesses to automate repetitive interactions without removing the option for human support when it is needed.

## Can OmniAI Help With E-commerce?

Yes.

With supported e-commerce integrations such as Shopify and WooCommerce, businesses can connect customer conversations with their online store workflows.

This can help businesses use conversational automation to guide customers toward relevant products and assist them during the buying journey.

For detailed capabilities and configuration instructions, see the dedicated e-commerce integration documentation.

## Can Agencies Use OmniAI Under Their Own Brand?

White-label capabilities are available for qualifying Flexito plans designed for agencies and resellers.

White-label allows an agency or reseller to use its own domain and branding for the customer-facing platform experience.

For current availability and plan requirements, see the Flexito pricing and white-label documentation.

## Who Builds My OmniAI Bot?

By default, OmniAI is self-service.

You can:

- Build the automation yourself using the no-code tools.
- Start from a ready-made template.
- Modify your flows as your business changes.

Businesses that prefer Flexito to build the solution for them can use Flexito's separate **done-for-you service**.

This service is separate from the standard self-service platform subscription.

## How Do I Get Started With Flexito OmniAI?

A recommended learning path is:

1. **Create your Flexito account.**
2. **Choose the OmniAI plan that fits your business.**
3. **Understand bots, channels, and contacts.**
4. **Choose a template or start building your automation.**
5. **Connect your first customer channel.**
6. **Configure your AI assistant.**
7. **Connect any required integrations.**
8. **Test the customer conversation before going live.**

Manage your Flexito account and OmniAI subscription through:

**Flexito 360:** [https://360.flexito.ai/billing/omni-ai](https://360.flexito.ai/billing/omni-ai)

## Frequently Asked Questions

### Do I need to know how to code to use Flexito OmniAI?

No. OmniAI is designed as a no-code platform. You can build and modify your assistant and automation without writing code.

### Can one assistant work across multiple channels?

Yes. A single assistant can serve customers across connected channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, and Web Chat.

### Can customers book appointments through OmniAI?

Yes. Booking and calendar-related integrations are available within OmniAI, depending on your plan and configuration.

### Can OmniAI connect to an online store?

Yes. Shopify and WooCommerce integrations are supported for eligible plans.

### Can my team take over from the AI assistant?

Yes. OmniAI can combine automated conversations with human handoff when a team member needs to continue the interaction.

### Can I use OpenAI, Gemini, or Claude?

Yes. OmniAI supports OpenAI, Google Gemini, and Claude on eligible plans.

## What Should I Learn Next?

Continue with these related Knowledge Base topics:

- OmniAI Channels
- Creating and Managing Bots
- Visual Flow Builder
- AI Assistants
- Knowledge Base
- OmniAI Integrations
- WhatsApp
- Instagram
- Web Chat
- E-commerce Integrations
- Workspaces & Members
- Pricing & Billing