# Billing ## Flexito OmniAI Pricing Overview Select the Flexito OmniAI plan that suits your business today, with the flexibility to scale as your needs expand. Flexito provides a variety of monthly and annual plans tailored for individuals, growing teams, professional enterprises, and larger organisations. You can also opt for add-ons and extra usage capacity as needed. --- ## Plan Options ### Flexito Starter Plan Cost: Free An ideal entry point to begin using Flexito OmniAI. Features included: - 1 Bot - 1 Member - 200 Contacts - Self-Service Support Cost: £0 per month --- ### Flexito Essentials Plan Cost: £59 per month Save more with annual billing: £39 per month when billed annually — £468 per year Perfect for teams that require more workspace capacity while keeping things straightforward. Features included: - 1 Bot - 5 Members - 1,000 Contacts - Self-Service Support --- ### Flexito StartUp Plan Cost: £89 per month Annual billing option: £69 per month when billed annually — £828 per year Ideal for businesses needing Pro integrations and standard human support. Features included: - 1 Bot - 5 Members - 1,000 Contacts - All Pro Integrations - Standard Support --- ### Flexito Professional Suite Plan Cost: £178 per month Annual billing option: £138 per month when billed annually — £1,656 per year Designed for expanding teams that require much larger contact capacity. Features included: - 1 Bot - 5 Members - 10,000 Contacts - All Pro Integrations - Standard Support --- ### Flexito Enterprise Power Plan Cost: £390 per month Annual billing option: £333 per month when billed annually — £3,996 per year Tailored for larger organisations needing multiple bots, increased contact capacity, bigger teams, and enhanced support. Features included: - 5 Bots - 10 Members - 50,000 Contacts - All Pro Integrations - Starter Support --- ## Plan Comparison Chart | Feature | Starter | Essentials | StartUp | Professional Suite | Enterprise Power | | --- | --- | --- | --- | --- | --- | | Monthly Price | Free | $59 | $89 | $178 | $390 | | Annual Monthly Price | — | $39 | $69 | $138 | $333 | | Annual Billing Total | — | $468 | $828 | $1,656 | $3,996 | | Bots Included | 1 | 1 | 1 | 1 | 5 | | Members Included | 1 | 5 | 5 | 5 | 10 | | Contacts Included | 200 | 1,000 | 1,000 | 10,000 | 50,000 | | Pro Integrations | — | Partial | Included | Included | Included | | Support Level | Self-Service | Self-Service | Standard | Standard | Starter | --- ## Flexible Add-ons & Extra Usage Flexito enables you to boost specific limits or unlock additional features without changing your main plan. Some add-ons can be purchased manually, while others activate automatically when you enable a related feature or exceed your current capacity. | Add-on | Price | | --- | --- | | Extra 1 Bot | $19/month | | Extra 1 Member | $19/month | | Extra 1,000 Contacts | $19/month | | Extra 10,000 Contacts | $118/month | | Inbound Webhook — per 1,000 requests | $78/month | | OpenAI / External Request Timeout — per additional 10 seconds | $39/month | | Tickets / Lists | $39/month | | WhatsApp / Messenger Calls — per 500 calls | $39/month | | Chat Message Retention — 3 years | $197/month | | Extra Nodes — per 1,000 nodes per bot | $80/month | | API Rate Limit — additional 1,000 requests/hour per bot | $197/month | ### Understanding Add-on Billing Add-ons may be applied in the following ways, depending on the service: - Manually added to your subscription. - Activated when a paid feature is enabled. - Applied when extra capacity or usage is needed. For automatically activated add-ons, charges will be added to your subscription based on the listed add-on price. Customers should keep track of enabled features, workspace limits, and any additional usage linked to their account. --- ## Support Options Each plan offers a different level of Flexito support. ### Self-Service Support Available with: - Flexito Starter - Flexito Essentials Self-Service Support is for customers who mainly use Flexito's documentation, help resources, and self-guided support tools. --- ### Standard Support Available with: - Flexito StartUp - Flexito Professional Suite Standard Support includes access to Flexito customer support along with self-service resources. --- ### Starter Support Available with: - Flexito Enterprise Power Starter Support offers an enhanced support level for larger Flexito deployments. Additional or premium support options might be available separately. --- ## Monthly vs. Annual Payment Options Flexito Essentials, StartUp, Professional Suite, and Enterprise Power can be paid monthly or annually. Annual plans offer a lower effective monthly rate and are billed upfront for the year. ### Flexito Essentials Pricing - Monthly: £59/month - Annual: £468/year - Equivalent to £39/month ### Flexito StartUp Pricing - Monthly: £89/month - Annual: £828/year - Equivalent to £69/month ### Flexito Professional Suite Pricing - Monthly: £178/month - Annual: £1,656/year - Equivalent to £138/month ### Flexito Enterprise Power Pricing - Monthly: £390/month - Annual: £3,996/year - Equivalent to £333/month The monthly rate for annual plans is for comparison only. The full annual amount is billed according to the annual cycle. --- ## Expanding Your Flexito Workspace You don't always need to upgrade your entire subscription when your needs grow. Flexito add-ons can increase capacity for specific resources such as: - Bots - Members - Contacts - Webhook requests - API capacity - Call usage - Bot nodes - Message retention For significant increases in usage or features, upgrading to a higher Flexito plan might offer better value. --- ## Contact & Workspace Capacity The contact capacity listed for each plan is what comes with that subscription. If you need more contact capacity, you can add contact add-ons to your workspace. Charges for additional usage or capacity are separate from the base subscription cost. --- ## Third-Party Services Some Flexito integrations depend on external platforms or service providers. Separate charges may apply for third-party services, depending on the integration, provider, channel, API, messaging service, or other external services used. Unless stated otherwise, third-party charges are not included in Flexito's subscription or add-on prices. --- ## Tax Information All Flexito prices are shown without applicable taxes. Taxes such as VAT, sales tax, or other local charges may be added to your final invoice based on your location, billing details, and applicable regulations. --- ## Refund Policy Flexito subscriptions with free trial, add-ons, and usage fees are non-refundable. Customers should carefully review their chosen plan, billing cycle, included limits, and any enabled paid features or add-ons before purchasing. --- ## Key Billing Information - All prices are exclusive of applicable taxes. - Monthly plans are billed monthly. - Annual plans are billed annually in advance. - Add-ons are billed separately from the main subscription. - Some add-ons may activate automatically with certain features or additional usage. - Charges from third-party providers may apply separately. - Payments for subscriptions, add-ons, and usage are non-refundable. - Annual monthly-equivalent prices are for comparison only; the annual total is charged per the annual billing cycle. --- ## Selecting the Best Plan ### Opt for Flexito Starter if: You want to try Flexito with basic features and Self-Service Support for free. ### Opt for Flexito Essentials if: You need more workspace capacity and team members while maintaining Self-Service Support. ### Opt for Flexito StartUp if: Your business requires Pro integrations and Standard Support. ### Opt for Flexito Professional Suite if: You need Pro integrations with a much larger contact capacity. ### Opt for Flexito Enterprise Power if: You need multiple bots, a larger team, increased contact capacity, Pro integrations, and enhanced support. If your needs exceed standard plan limits, you can add more capacity through available add-ons or **contact Flexito for a custom solution.**