# Set SMS Opt-in & Opt-Out

Enhance your customer communication by efficiently managing SMS notifications with Flexito. Whether you want to send important updates or ensure compliance by respecting user preferences, setting SMS Opt-in and Opt-out options can streamline your messaging strategy.

## Manage SMS Opt-in Settings

Before sending an SMS through the chatbot, ensure you have configured the SMS Opt-in action. This step is crucial for compliance and user consent.

Manage SMS Opt-out Settings Use this action to prevent a user from receiving any SMS messages from the bot.

Emails or SMS messages will not be sent if the user has not opted in for SMS and Email notifications.

## Perform Bulk Actions

Follow these steps to configure SMS Opt-in or Opt-out for multiple users at once:

1. Navigate to Bot -> Bot Users.
2. Select the checkbox next to the user(s) you wish to configure.
3. Click on Bulk Action.
4. Choose either Set SMS Opt-In or Set SMS Opt-Out.

This setup will determine whether a user receives SMS notifications from the bot. If SMS Opt-in is not activated, the system will automatically exclude the user from receiving SMS messages.

## Watch a Video Tutorial