Close Popup Window

The "Close Popup Window" feature in Flexito OmniAI streamlines user interactions by automatically closing popups when no input is detected, ensuring a seamless chat experience. Perfect for scenarios like date selection in Webchat, this feature keeps conversations flowing smoothly without manual intervention.

Closing Popups in Webchat

Understanding the Feature

The "Close Popup Window" feature in Flexito OmniAI is tailored for Webchat, enabling automatic closure of popups when users don't respond. It's particularly useful for actions that occur alongside the chat, such as selecting a date in a Question Node.

Important Considerations

• Webchat Only: This feature is exclusive to the Webchat channel.

• Omnichannel Bots: Your bot must be set up as an omnichannel bot for this feature to function.

• Popup Activation: Popups automatically appear during certain parallel actions in the chat, like selecting a date from a calendar.

Illustrative Scenario

Consider a situation where a user needs to pick a date from a calendar via a Question Node. A popup will appear, and if the user doesn't respond within the set No Input Timer (e.g., 20 seconds), it will close automatically, allowing the conversation to continue in the main chat.

How to Use the Feature

1. Verify Omni Channel Setup: Make sure your bot is configured as an omnichannel bot since this feature is exclusive to the Webchat channel.

Step-by-Step Guide

Step 1: Add the Close Popup Action to Your Flow

To implement the "Close Popup Window" feature, follow these steps to add the Close Popup Action to your flow:

1. Access your flow: Go to the flow where you want to include this feature.

2. Choose an action node: The popup will be activated during nodes that start actions outside the main chat, like the Question Node Date Picker.

1. Add the Close Popup Action: Locate the Close Popup Action in the action list and add it to your flow.

Step 2: Configure the No Input Timer

After adding the Close Popup Action, set how long the popup should stay open if there's no user interaction:

1. Set the Timer: In the Question Node, define the No Input Timer duration. For example, setting it to 20 seconds means the popup will close automatically if the user doesn't interact within that time.

1. Complete the Setup: Once the timer is configured, publish your changes to ensure the action functions correctly during the flow.

Step 3: Test Your Flow

It's crucial to test your flow after setting up the Close Popup Window action and the timer:

1. Trigger the flow: Start the flow and proceed to the point where the popup is activated, such as when a date selection is prompted.

1. Verify Automatic Closure: Ensure that if the user doesn't interact with the popup within the set time, it closes automatically and redirects back to the main chat. Here is an example of a popup:

For additional help, please send a support ticket via email to .