Cannot add my number to Voice/SMS channel
Maximise the potential of your Twilio number by understanding how to effectively manage its use across different channels like WhatsApp, Voice, and SMS. This guide will help you navigate the setup and ensure seamless communication without conflicts. Do you currently utilise Twili
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Maximise the potential of your Twilio number by understanding how to effectively manage its use across different channels like WhatsApp, Voice, and SMS. This guide will help you navigate the setup and ensure seamless communication without conflicts.
Do you currently utilise Twilio?
A Twilio number linked to a Flexito OmniAI WhatsApp bot is restricted from being used for other purposes.
While a number can be used simultaneously for Voice and SMS channels, it cannot be shared with the WhatsApp channel.
If you've set up a WhatsApp bot with this number, you'll need to delete the bot and disconnect it from the WhatsApp channel. Once done, you can reassign the number to the Voice and SMS channels.