Billing

Billing & Subscription Management

Overview

Flexito OmniAI gives you a single place to manage your subscription, usage, add-ons, support plan, billing details, invoices and account charges.

Your billing area lets you:

• Review your current OmniAI plan and included limits

• Compare monthly and annual plan options

• Upgrade or downgrade your subscription

• Add extra capacity without changing your main plan

• Manage support plans

• Review billing details, invoices, receipts and account activity

• Monitor upcoming renewal charges

All prices in this article are shown in US dollars (USD) unless stated otherwise.

Plan & Usage

Every OmniAI workspace is assigned to a subscription plan with included capacity for bot channels, Contacts and members.

If you need more capacity, you can add extra bot channels, members or Contacts without changing your base plan.

What each plan is designed for

Use the Features option on a plan card to review the feature list currently included with that plan.

Choosing or Changing a Plan

Compare OmniAI plans in the monthly view. Your current plan is marked as current.

To change your plan:

1. Open the billing area.

2. Open the plan comparison section.

3. Choose Monthly or Annual billing.

4. Review the plan details and features.

5. Add the required plan to your cart.

6. Review the order before confirming the change.

When plan changes take effect

• Upgrades take effect immediately.

• Downgrades take effect at the next renewal date.

• Until a scheduled downgrade takes effect, your current plan and limits remain active.

If a subscription is cancelled and scheduled to move to the Free plan, the current paid plan remains active until the end of the paid billing period.

Monthly and Annual Billing

Paid OmniAI plans can be billed monthly or annually.

Annual billing displays the lower monthly equivalent for the annual subscription.

With annual billing, the monthly figure is shown for comparison. The subscription is charged according to the annual billing cycle.

Starter remains free and does not require a subscription payment.

Managing Add-ons

Add-ons let you increase specific limits or unlock additional functionality without changing your main plan.

Use the quantity controls to choose how much additional capacity you need.

Buying an add-on

1. Open the add-ons section in the billing area.

2. Choose the add-on you need.

3. Set the required quantity where quantity controls are available.

4. Review the recurring price.

5. Add it to your cart or use Buy now where available.

6. Confirm the purchase.

For quantity-based add-ons, the total price increases with the quantity selected.

For example, three Extra contacts packs add 3,000 Contacts and cost:

3 × $19 = $57/month

How recurring add-ons are billed

Recurring add-ons are aligned with your main plan renewal date.

When an add-on is purchased in the middle of a billing cycle:

• The first charge is prorated for the remaining time until your main plan renewal date.

• Future renewals are aligned with the main plan so recurring subscription items can renew together.

• Changes to add-on quantity are reflected in the next applicable billing calculation.

When reducing or cancelling recurring capacity, the current allowance remains available until the effective change date where applicable.

Credits and Auto Recharge

Some usage-based and add-on purchases can be paid using account credits.

Your account may support:

• One-time manual credit top-ups

• Purchasing eligible add-ons using available credits

• Auto Recharge when your credit balance reaches a configured threshold

• A selected recharge amount

• A monthly recharge cap

If an eligible purchase requires more credits than are currently available, OmniAI may prompt you to top up your balance before completing the purchase.

When Auto Recharge is enabled and its configured conditions are met, the account can recharge automatically according to your settings.

Subscription plans, support plans and other products that are configured for direct card billing are charged using the applicable payment method rather than the credit balance.

Support Plans

Every OmniAI account has a support level. Paid support plans provide faster response targets, additional support channels and, for eligible customers, Technical Support.

SaaS Support vs Technical Support

• SaaS Support covers product-related issues and platform errors.

• Technical Support can include approved changes inside your chatbot, automations and workflows.

Compare support plans

Plus Technical and Business Technical are available only to eligible customers whose implementation was built through Flexito Pro Builder.

Included support usage

If you need more support capacity, you can move to a higher support plan or purchase eligible additional services.

Additional support services

Support response targets

Response times are first-response targets, not guaranteed resolution times.

Resolution time depends on factors such as:

• Issue complexity

• Third-party dependencies

• Required technical investigation

• Customer-side configuration

Third-party platform fees and usage costs are separate from Flexito support-plan pricing.

Pro Builder

Flexito Pro Builder is a professional implementation service for customers who want Flexito to design and build their solution.

Pro Builder is separate from your OmniAI subscription.

Depending on the approved implementation scope, Pro Builder can include services such as:

• Prompt engineering

• FAQ and service flows

• Lead capture

• Human handoff

• WhatsApp templates

• Campaign setup

• Booking

• E-commerce flows

• Payment integrations

• RAG and knowledge-base implementation

• CRM integration

• n8n / Make workflows

• Custom API integrations

• Advanced analytics and reporting

• Team training

Your OmniAI subscription, support-plan upgrades, provider fees and third-party usage costs remain separate from Pro Builder implementation services.

For current Pro Builder packages and implementation pricing, contact Flexito or use the current package options available to your account.

Billing Profile and Payment Method

Your billing area contains the account information used for subscription charges and billing documents.

Depending on the account configuration, this can include:

• Billing profile

• Company or customer details

• Billing address

• Tax information

• Tax ID

• Accountant or billing email

• Payment method

Make sure your billing information is correct before completing a paid purchase.

Where multiple billing profiles are available, use the profile that should appear on the relevant billing documents.

Invoices, Receipts and Billing History

Billing documents and account activity are kept separately so you can review what was charged and why.

The billing area can include:

• Upcoming billing summary

• Invoices

• Receipts

• Subscription changes

• Add-on changes

• Billing activity

• Payment-related account events

An invoice records the amount billed.

A receipt confirms a completed payment.

Review the next billing summary before renewal when you have changed your plan, support plan or add-ons during the current cycle.

Trials and Coupons

Trial availability depends on the offer applied to the customer.

Standard 14-day trial

Where the standard 14-day trial is available:

• A payment card can be requested during onboarding.

• The customer may be allowed to skip adding a card and continue the trial where the current offer permits it.

• The trial remains subject to the plan and checkout conditions shown to the customer.

Upgrades, Downgrades and Cancellation

When a downgrade is scheduled, the account continues using the current paid limits until the downgrade takes effect.

When a paid OmniAI plan moves to Free:

• OmniAI subscription add-ons tied to the paid plan stop according to their cancellation/effective dates.

• Separately purchased services that are not part of the OmniAI subscription can continue if they have their own billing commitment.

Always review the upcoming billing summary after making a subscription change.

Failed Payments

If a scheduled subscription payment cannot be completed, the account may lose access to paid subscription benefits according to the applicable billing rules.

To reduce disruption:

• Keep your payment method current.

• Review failed-payment notifications.

• Update payment details promptly.

• Check the billing area after resolving a payment issue.

Paid subscription access can fall back to the Free plan if a required renewal payment remains unsuccessful.

Taxes and Third-Party Charges

Applicable taxes can depend on your billing profile, country and tax registration.

The final checkout or billing amount can include applicable tax where required.

Some OmniAI features connect to third-party services such as:

• Messaging providers

• Payment gateways

• CRM systems

• Voice or SMS providers

• AI providers

• Other external platforms

Third-party fees are not automatically included in your Flexito subscription unless explicitly stated.

Frequently Asked Questions

Is there a free plan?

Yes. Starter is free and includes 1 bot channel, 200 Contacts, 1 member and Self-Service support.

What is the difference between monthly and annual billing?

Monthly plans renew monthly. Annual plans are billed according to the annual billing cycle and display a lower monthly-equivalent price.

I reached my Contacts limit. Do I have to upgrade?

No. You can add Extra contacts in packs of 1,000 for $19/month each, or move to a plan that better matches your usage.

How do I add more team members?

Add Extra member capacity at $19/month per additional seat.

Can I connect more bot channels?

Yes. Additional bot-channel capacity is available using the Extra bot add-on at $19/month per additional bot channel.

When does a plan upgrade take effect?

Upgrades take effect immediately.

When does a downgrade take effect?

A downgrade is scheduled for the next renewal date. Your current subscription remains active until then.

Are add-ons renewed separately?

Recurring add-ons are aligned with the main plan renewal date. Mid-cycle purchases can be prorated for the remaining portion of the current billing cycle.

What is Standard Support?

Standard Support is included with eligible paid subscriptions and provides ticket-based SaaS Support during business hours.

Can Flexito Support change my workflows?

Workflow changes require an eligible Technical Support service or an approved professional-service engagement.

Are support response times guaranteed resolution times?

No. They are first-response targets. Resolution time depends on the issue and any external dependencies.

Does Pro Builder include my OmniAI subscription?

No. Pro Builder is an implementation service. The OmniAI subscription, support upgrades and third-party provider costs are separate.

Where can I see upcoming charges?

Use the billing area to review the next billing summary, current subscription items and relevant account activity before renewal.

Billing Checklist

Before confirming a paid change, check:

• The selected plan

• Billing cycle

• Add-on quantities

• Support plan

• Billing profile

• Payment method

• Applicable coupon or trial

• Upcoming charge

• Renewal date

Keeping these details up to date helps prevent failed renewals and unexpected subscription changes.