Sortable Options for Live Chat

Enhance your Live Chat management with our new sorting options, designed to streamline your workflow and improve efficiency. Easily organise conversations to focus on what matters most, whether it's recent interactions, new subscribers, or urgent follow-ups.

Live Chat Sorting Options

We've improved the Live Chat experience with new sorting options, enabling agents to better organise and prioritise conversations. Now, agents can sort chats by various criteria, simplifying the tracking and management of ongoing interactions.

This update improves the Live Chat interface's usability by offering flexible conversation management. It ensures agents can work more efficiently according to their preferences and workflow needs.

Available Sorting Options

Agents can organise conversations using the following criteria:

• Last Message

• Ascending (Oldest to Newest)

• Descending (Newest to Oldest)

Created At

• Ascending (Oldest to Newest)

• Descending (Newest to Oldest)

Last Interaction

• Ascending (Oldest to Newest)

• Descending (Newest to Oldest)

Subscribed At

• Ascending (Oldest to Newest)

• Descending (Newest to Oldest)

The 'Last Interaction' refers to the most recent user interaction, while 'Last Message' indicates the last message sent by either the agent or bot automation.

Using the Sorting Options

1. Accessing Sorting Options

2. In the Live Chat inbox, go to the top of the subscriber list. Here, you'll find the sorting menu where you can choose your preferred sorting criteria.

1. Choosing a Sorting Order

2. Click on any sorting criterion to switch between ascending and descending order. The conversation list will update immediately based on your selection.

1. Benefits of Sorting

2. By sorting conversations using specific criteria, agents can quickly identify recent interactions, prioritise new subscribers, or focus on conversations needing immediate attention.