Facebook

Enhance your customer engagement by setting up a welcoming greeting text for users interacting with your platform. Customise your chat widget to align with your brand's style and ensure seamless communication. Learn how to authorise websites and utilise ice breakers to streamline user interactions and improve their experience.

HEADING(h1): "Greeting Text"

The greeting text appears to users before they start interacting with your platform.

To set it up, follow these steps:

Select "Settings" from the left sidebar, enter your desired greeting text, and click "Save". That's all you need to do!

Note: Only the account owner has access to the "Settings" option.

Here's how the greeting text will appear to users:

Customising the Chat Widget The Facebook Chat Plugin allows for customisations like Guest Mode, Alignment, and Bottom Spacing.

By clicking “Edit”, you can explore additional options as shown in the screenshot below:

Authorising Websites To display your Facebook Messenger widget at the bottom of your website, ensure the website URL is authorised.

You can add your website's domain in this setting, with a limit of 50 website URLs.

Ice Breakers You can add and edit up to 10 items.

Link questions to chatbot flows, as demonstrated in the screenshot below.

Video Tutorial