Set Persona

Enhance your customer interactions by assigning unique personas to your chatbot. Whether it's for billing, sales, or support, each persona can offer a tailored experience, making your chatbot feel more personal and engaging.

Assigning a persona to your chatbot allows it to adopt different characters for various interactions. For instance, you can have one persona handle billing inquiries, another manage sales conversations, and a different one for support. This approach enhances the personalisation of your chatbot.

Step 1: Navigate to Contents > Personas, then click "+New Persona". Enter a name for the persona and optionally, choose an avatar.

Step 2: Integrate the persona into your flow builder.

Result: As you can see, the avatar has changed, and the conversation is now managed by the persona "Sarah".