Live Chat Update: User Data Segments
Enhance your customer service experience with our latest feature that integrates user data into the Live Chat section. This allows agents to access detailed user information quickly and efficiently, ensuring more personalised and effective interactions. Introduction We are excite
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Enhance your customer service experience with our latest feature that integrates user data into the Live Chat section. This allows agents to access detailed user information quickly and efficiently, ensuring more personalised and effective interactions.
Introduction
We are excited to introduce a new feature that integrates user data with the Live Chat section.
Live Chat Agents can now access user data in a more organised manner.
This feature provides comprehensive data for each individual user.
User data is now categorised into sections, each containing different types of information.
Feature Overview
Let's explore the Live Chat section of the Dashboard, as shown in the image below.
User Data Sections On the right-hand side, you'll find the Overview Section, where user data is categorised into several sections:
Profile Data
Custom User Fields (CUFs)
Notes Section
Tags
Subscribed Sequences
Notification Topics
Shop Orders
User Profile Data
Custom User Fields (CUFs)
Notes Section
Tags
Subscribed Sequences
The user data displays the sequences the user is currently subscribed to.
Notification Topics
Shop Orders
This feature helps Live Chat Agents stay organised, eliminating the need to scroll endlessly through numerous tags and CUFs.
You can easily switch between these sections with just a click, all within a single window.