FAQ & Common Errors for SMS Bot
Efficiently managing SMS communications is crucial for businesses to maintain compliance and ensure messages reach their intended audience. Understanding common errors like telemarketing hour restrictions, unsubscribed recipients, and opt-in requirements can help streamline your
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Efficiently managing SMS communications is crucial for businesses to maintain compliance and ensure messages reach their intended audience. Understanding common errors like telemarketing hour restrictions, unsubscribed recipients, and opt-in requirements can help streamline your messaging strategy and avoid disruptions.
Understanding the Error: “Message not sent because outside telemarketing hours”
Within the SMS channel settings, you can configure Telemarketing hours. These settings can be accessed in the SMS channel settings, as shown in the screenshot below.
Select the appropriate working hours, ensuring you choose the correct timezone. If an SMS is sent outside these telemarketing hours, it will not be delivered.
After setting up telemarketing hours, any messages sent via the SMS channel (including flow, sequence, and broadcast) will be blocked if they fall outside the designated hours.
However, messages sent using Action -> Notification -> SMS Notification or Action -> Advanced Action -> Send SMS Message are not restricted by telemarketing hours.
Understanding the Error: “Unable to create record: Attempt to send to unsubscribed recipient”
This error occurs when the recipient has opted out of receiving messages from your Twilio phone number, Channels sender, or Messaging Service.
If you attempt to message a number that has replied "STOP" to a previous message, you won't be able to send messages to that number until the recipient replies with "START".
Possible Reason:
The recipient's handset has sent a "STOP" or another opt-out keyword.
Possible Solutions:
· Consider removing this phone number from your list of recipients. · Request the recipient to resubscribe by texting "START" or another opt-in keyword. · Ensure recipients have consented to receive messages from you before sending.
· Request the recipient to resubscribe to your messages by texting in "START" or another opt-in keyword
· Before sending messages to a recipient, ensure they have consented to receive messages from you.
Understanding the Error: “User is not Opt-In SMS”
This error typically arises when attempting to send an SMS to bot users who have not opted in. You can manually opt the user in or use the “SMS Opt-in” action within the action node block.
Navigate to “Bot Users”, select the contact, and choose the “Set SMS Opt-in” action.