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Error When Adding Payment Method

If you're struggling to add a new payment method to your WhatsApp Business Account via Meta Business Manager, you're not alone. Many users encounter issues with card acceptance, even when using valid cards. This guide provides solutions to overcome these hurdles and ensure seamle

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If you're struggling to add a new payment method to your WhatsApp Business Account via Meta Business Manager, you're not alone. Many users encounter issues with card acceptance, even when using valid cards. This guide provides solutions to overcome these hurdles and ensure seamless payment integration.

When attempting to add a new payment method, such as a credit or debit card, to a WhatsApp Business Account through Meta Business Manager, users may encounter an error stating: "The card type you entered isn’t supported. Try a different card." This issue can occur even if the card is valid and accepted on other Meta accounts.

Billing & Payments: WhatsApp Business Account showing a balance and no payment method added.

Error encountered when adding a debit or credit card: card type not supported.

Bug Status

This is a known issue on Meta's end and has been reported. The resolution is dependent on Meta's action.

Workaround / Solution

1. Verify the Account Currency

Sometimes, the account currency may be incorrectly set, such as "AUSD". Changing it to USD can fix the issue and allow the card to be added.

2. Add the Card to the Business Portfolio First

Ensure the card is added to the Meta Business Portfolio before attempting to add it to the WhatsApp Business Account. Skipping this step can result in valid cards being rejected.

Payment Methods: Add the card to the Business Portfolio first to make it available for the WhatsApp Business Account.

  1. Open Meta Business Manager:

  2. Navigate to the Business Portfolio settings.

  3. Access Billing & Payments → Payment Methods.

  4. Add the credit or debit card at the Business Portfolio level.

  5. Ensure the account currency is set to USD or another supported currency.

  6. Return to Billing & Payments → Accounts → WhatsApp Business Accounts.

  7. Select the WhatsApp Business Account and click "Add Payment Method".

  8. The card registered in the Business Portfolio should now be available and accepted.

Internal Support Procedure

  • Guide the customer through the above procedure (add card to Business Portfolio first, verify currency).

  • If the issue persists, collect the following: Workspace ID, WABA ID, Business ID, Phone Number, screenshots of the error message, and a detailed description of the issue. Then open a formal support ticket by emailing us at .

  • If further escalation is necessary, we will submit a Direct Support ticket to Meta, including all the information from your ticket.

Conclusion

The "card type not supported" error often arises from an invalid account currency or the card not being added to the Business Portfolio. Following the recommended procedure usually resolves the issue without needing to contact Meta support.