Analytic

Explore a comprehensive suite of reports designed to enhance your understanding of customer interactions and optimise your business strategies. From detailed message analytics to custom event tracking, these reports provide valuable insights to drive informed decision-making.

Below is a list of reports available to help you analyse and optimise your customer interactions.

Messages Report () - Dive into detailed analytics of your messaging activity.

Conversations Report () - Gain insights into the flow and effectiveness of your customer conversations.

Responses Report () - Analyse how your team responds to customer inquiries and improve response times.

Resolutions Report () - Track the resolution of customer issues to enhance service quality.

LeaderBoard Report () - Monitor team performance and identify top performers.

Subscribers Report () - Keep track of your subscriber growth and engagement metrics.

Bot Users Report () - Understand how users interact with your bots to improve their experience.

Closing Notes Report () - Review the final notes on closed conversations for insights into customer satisfaction.

Inbound Webhooks Report () - Analyse incoming data through webhooks to streamline processes.

Error Logs Report () - Identify and resolve system errors efficiently with detailed logs.

Facebook Ads Report () - Evaluate the performance of your Facebook advertising campaigns.

Facebook Lead Forms Report () - Track and analyse leads generated through Facebook forms.

Customer Feedback Report () - Gather insights from customer feedback to enhance your services.

WhatsApp Conversations Report () - Review and analyse your WhatsApp interactions with customers.

Custom Events Report () - Tailor your event tracking to capture specific data points.

Custom Reports () - Create reports that suit your unique business needs and objectives.