Messages

Unlock the power of your communication data with Flexito's Message Reports. Gain insights into user engagement, monitor message trends, and evaluate the effectiveness of your interactions. These reports provide a comprehensive view of message volumes, agent performance, and email engagement, helping you make informed decisions to enhance your communication strategies.

Message Reports Overview

The Message Reports offer comprehensive insights into the number of messages sent and received within your channel. This allows you to track user engagement and activity over time effectively.

How to Access Message Reports

1. Navigate to Analytics within your bot.

1. From the left-hand menu, select Messages.

Types of Reports Available

Message Metrics

Overview of Received and Sent Messages

This section provides metrics on messages received and sent over a selected timeframe. The accompanying charts illustrate communication trends and allow for comparison with past periods.

Line Chart Details

Received Messages Analysis

• The orange line indicates received messages in the current period.

• The gray line indicates received messages in the previous period.

Sent Messages Analysis

• The blue line indicates sent messages in the current period.

• The gray line indicates sent messages in the previous period.

Benefits of the Charts

• Volume Analysis: Understand daily communication volumes to spot high and low activity trends.

• Performance Evaluation: Assess response effectiveness and user engagement.

• Period Comparison: Use visual comparisons to identify trends and areas for improvement.

Here is an example of the charts:

Agent Messages, Private Notes, and Email Analysis

This section offers a detailed analysis of agent messages, private notes, and emails sent and opened within a specific timeframe. The charts facilitate performance assessment and trend identification by comparing current and past periods.

Agent Messages Overview

• Line Chart:

• The green line shows agent messages in the current period.

• The gray line shows agent messages in the previous period.

Private Notes Overview

• Line Chart:

• The blue line shows private notes in the current period.

• The gray line shows private notes in the previous period.

Emails Sent Overview

• Line Chart:

• The light blue line shows emails sent in the current period.

• The gray line shows emails sent in the previous period.

Emails Opened Overview

• Line Chart:

• The orange line shows emails opened in the current period.

• The gray line shows emails opened in the previous period.

Advantages of the Charts

• Performance Evaluation: Understand agent communication efficiency and the use of private notes.

• Email Analysis: Evaluate engagement through sent and opened emails.

• Trend Identification: Compare periods to detect changes and make informed decisions.

Here is an example of the charts:

• Agent Messages

• Private Notes

• Emails Sent

• Emails Opened

• Usefulness of the Charts

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