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Enhance your customer interactions with Flexito's AI agent, now equipped to suggest follow-up questions in webchat. This feature improves engagement by tailoring responses to user queries and leveraging the agent's expertise. The webchat channel's AI agent can now propose follow-

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Enhance your customer interactions with Flexito's AI agent, now equipped to suggest follow-up questions in webchat. This feature improves engagement by tailoring responses to user queries and leveraging the agent's expertise.

The webchat channel's AI agent can now propose follow-up questions based on user interactions.

You can choose between two settings:

  1. Auto suggestion

  2. Generates follow-up questions based solely on the user's query.

  3. It may not always include all relevant knowledge from the AI agent, as it focuses only on the user's input.

  1. Include Agent Skills & Service Information

  2. Enhances follow-up suggestions by incorporating the agent’s predefined skills and business-related data.

  3. This ensures that the suggested questions align with the AI agent's expertise and available business information.