Closing Notes Report
The Closing Notes Report is an essential tool for gaining insights into user interactions. By analysing the notes left when conversations end, you can better understand user needs and improve your service strategies. The Closing Notes Report provides a detailed review of the note
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The Closing Notes Report is an essential tool for gaining insights into user interactions. By analysing the notes left when conversations end, you can better understand user needs and improve your service strategies.
The Closing Notes Report provides a detailed review of the notes recorded when user interactions conclude, offering valuable insights into the context of these conversations.
How to Access the Closing Notes Report:
Navigate to Analytics within your bot.
From the left-side menu, select Closing Notes.
Types of Reports Available
Graphs for Category Count and Bot Users
These graphs display daily changes in both category counts and the number of bot users.
Category Count Graph
Orange and Grey Lines: Indicate the category count for the current and previous periods, respectively.
Bot User Graph
Purple and Grey Lines: Show the number of bot users during the current and previous periods, respectively.
Category Distribution by Bot Users
These graphs illustrate how closing notes are distributed among different categories for bot users. This data helps track how categories of closing notes evolve over time.
Bar Graph: Displays the number of closing notes added in each category for various bot users across the current and previous periods.
Donut Chart: Offers a percentage breakdown of closing note categories for each bot user, facilitating a quick analysis of category proportions.
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