Customer Feedback Report

Gain valuable insights into your Facebook Channel's performance with our user feedback and ratings report. This tool helps you enhance service quality and user experience by analysing detailed data and trends.

Discover user ratings and feedback for the Facebook Channel in this report, offering essential insights to enhance service and user experience.

How to Access the Report:

1. Open your bot and navigate to Analytics.

Choose Customer Feedback from the menu on the left.

Types of Reports Available

Below is a concise guide to understanding the graphs in the Customer Feedback reports:

Understanding Line Graphs

• Customer Feedback:

• The orange line indicates feedback received during the current period.

• The grey line indicates feedback received during the previous period.

Bot User Data:

• The blue line shows bot users during the current period.

• The grey line shows bot users during the previous period.

These explanations help you interpret the graphs and effectively use filters to analyse the relevant data in each report.

For additional help, please submit a ticket at (mailto:).