WhatsApp Conversations Report

Unlock the full potential of your WhatsApp interactions with detailed analytics. By understanding conversation costs, types, and message statuses, businesses can enhance engagement strategies, optimise communication, and drive performance improvements.

The WhatsApp Conversations Report is essential for tracking interactions on WhatsApp. It allows you to assess engagement levels and the effectiveness of your communication.

These reports are invaluable for tracking costs, types, categories, and the status of messages in WhatsApp conversations. They offer crucial insights for analysing performance.

How to Access the Report:

1. Navigate to Analytics within your bot.

1. From the left-side menu, choose WhatsApp Conversations.

Types of Reports Available

Below is a concise description of the graphs available in the WhatsApp Conversations reports:

Conversation Costs:

Line Graph Overview:

• The red line indicates the total cost of conversations during the selected timeframe.

Conversations Categorised by Type:

Bar Graph Details:

• Green bars indicate paid conversations.

• Light blue bars indicate free conversations.

Pie Chart Details:

• The green segment represents the share of paid conversations.

• The light blue segment represents the share of free conversations.

Conversations Categorised by Category:

Bar Graph Details:

• Green bars indicate marketing conversations.

• Red bars indicate authentication conversations.

• Blue bars indicate service conversations.

• Gray bars indicate utility conversations.

Pie Chart Details:

• The green segment represents marketing conversations.

• The red segment represents authentication conversations.

• The blue segment represents service conversations.

• The gray segment represents utility conversations.

Messages Categorised by Status:

Bar Graph Details:

• Blue bars indicate sent messages.

• Red bars indicate delivered messages.

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