Keywords
Enhance your user experience with "Keyword" by allowing seamless navigation through sub flows using simple keywords. This feature reduces confusion and streamlines interactions, making it easier for users to find what they need quickly. The "Keyword" feature allows users to effor
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Enhance your user experience with "Keyword" by allowing seamless navigation through sub flows using simple keywords. This feature reduces confusion and streamlines interactions, making it easier for users to find what they need quickly.
The "Keyword" feature allows users to effortlessly navigate to sub flows by typing keywords, eliminating the need to search through menus or buttons.
Navigate to "Automation" from the sidebar.
Click on "Keywords".
Refer to the explanation below for "default reply".
Click "+ New Keyword".
Select a condition from "is", "contains", or "starts with".
Enter one or more keywords, separated by commas without spaces.
Select a sub flow to send.
Default Reply
The "Default Reply" is triggered when the bot doesn't recognise a response. If the active button is off or no sub flow is selected for "Default Reply", the main flow will be sent instead.
TIP: When building and testing flows, you can reply with anything to quickly restart the conversation.
You can also set how often the "Default Reply" is sent. By default, it is set to trigger "Every Time".
Advanced Default Reply
Do you want a more intelligent bot?
Would you prefer to send a sentence instead of a sub flow?
Do you want your bot to understand more natural language rather than just keywords?
Consider integrating Google Dialogflow! Learn how to set up Dialogflow at .