Conversation is done/pending/invalid/spam/open
Efficiently managing live chat conversations is crucial for maintaining customer satisfaction and operational efficiency. With Flexito's conversation status triggers, you can automate actions based on chat status changes, ensuring timely responses and streamlined workflows. Conve
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Efficiently managing live chat conversations is crucial for maintaining customer satisfaction and operational efficiency. With Flexito's conversation status triggers, you can automate actions based on chat status changes, ensuring timely responses and streamlined workflows.
Conversation Status Triggers
Flexito offers various statuses for managing live chat interactions. Agents can update a chat's status to Opened, Pending, Done, or Invalid. Each status change activates a specific trigger, automating subsequent actions.
How to Change the Status in Live Chat:
Locating the Trigger:
Navigate to the left sidebar and select Automation -> Triggers -> New Trigger. Here, you will find the available triggers.
Trigger for Conversation Opened: This trigger activates when a chat's status is set to Open or when it is newly opened.
Trigger for Conversation Pending: This trigger activates when a chat's status is updated to Pending.
Trigger for Conversation Done: This trigger activates when a chat's status is marked as Done.
Trigger for Conversation Invalid:
This trigger activates when a chat's status changes to Invalid.