Date/time based Trigger

Effectively managing date and datetime triggers in Flexito OmniAI can significantly enhance your workflow automation. By understanding and applying the correct formats and timezones, you ensure seamless operation and avoid potential errors. This guide provides essential tips and guidelines to help you configure these triggers accurately.

This checklist provides guidance to prevent confusion when using date and datetime triggers.

Key Guidelines

• Ensure that any date or time set for triggers is in the future, as past dates and times will not activate the trigger. This is the platform's default setting.

• For channels with a default timezone (such as webchat, Facebook, Instagram), the bot user's timezone is used for datetime triggers.

• For channels without a default timezone, the workspace's timezone is applied to datetime triggers.

• Flexito OmniAI defaults all date and datetime user fields to UTC. If no timezone is specified, the system assumes UTC and adjusts according to the user's or workspace's timezone.

Date Trigger

• Ensure the date format saved in the date field follows the UTC standard. A UTC date format example is “YYYY-MM-DD”. Other acceptable formats include:

DD-MM-YYYY

MM-DD-YYYY

DD/MM/YYYY

• Localized date formats can cause issues as they are not recognized by the system, leading to incorrect time offsets.

Datetime Trigger

• Ensure the datetime format saved in the datetime field is in UTC format. The standard format for datetime is “YYYY-MM-DDThh:mm:ss+Z”, where:

YYYY denotes the year

MM denotes the month

DD denotes the day

T separates the date and time

hh denotes the hour

mm denotes the minutes

ss denotes the seconds

Z denotes the timezone (such as +05:00 or -02:00)