Mentioned in Story Trigger - Instagram

Enhance your Instagram engagement with Flexito OmniAI by automating responses to story replies and mentions. This feature allows you to efficiently manage interactions, saving time and ensuring consistent communication with your audience.

This document explains how to configure and use Instagram story reply and mention triggers in Flexito OmniAI. These features help automate responses and engage users more effectively.

This document offers a detailed guide on using Instagram story interactions to boost user engagement through automated responses. Implement these triggers and flows to streamline your communications and reward your audience effectively.

Important Highlights

How to Set Up the Story Reply Trigger:

• Go to the Triggers section in your automation settings.

• Choose 'Story Replied' from the list of new triggers.

• Link elements like Story ID, URL, and message.

• Apply filters to tailor responses, such as excluding users who are already part of your membership.

Developing Reply Flows:

• Design a flow named something like "Mentioned in Story."

• Set 'Story Replied' as the initial trigger.

• Personalise responses by expressing gratitude and offering a chatbot starter package.

• Use conditions to tailor responses based on Story ID or message content.

How to Find the Story ID

To find the Story ID, open your post in a browser and copy the ID from the URL.

Below is an example of a live chat when someone replies to a story.

Automating Responses for Story Mentions:

• Establish a trigger for 'Mentioned in Story.'

• Link pertinent data like Story ID and URL.

• Create automated replies to acknowledge and thank users for mentioning your page.

For example, this trigger activates when someone mentions you in their story.

Here is the Live Chat Preview:

Customising Your Responses:

• Take advantage of automation flexibility to manage various story interactions and mentions.