WhatsApp Welcome Trigger
Enhance your customer engagement on WhatsApp with Flexito OmniAI's Welcome Messages feature. Automatically greet users when they first interact with your bot, creating a seamless and professional introduction to your services. This guide walks you through the setup process, ensur
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Enhance your customer engagement on WhatsApp with Flexito OmniAI's Welcome Messages feature. Automatically greet users when they first interact with your bot, creating a seamless and professional introduction to your services. This guide walks you through the setup process, ensuring your bot is ready to make a great first impression.
WhatsApp Welcome Messages in Flexito OmniAI
Flexito OmniAI's WhatsApp Welcome Messages feature allows you to automatically greet users the first time they interact with your WhatsApp bot. To use this feature, it must be activated in the WhatsApp Manager on the Meta website.
Step-by-Step Setup
Step 1: Enable Welcome Messages on Meta
Before configuring the trigger in Flexito OmniAI, make sure Welcome Messages are enabled in the WhatsApp Manager via the Meta website.
Log into Meta Business Suite: Access your business account on Meta.
Navigate to WhatsApp Manager: From the main dashboard, go to the WhatsApp Manager section.
Turn on Welcome Messages: In the messaging tools, enable the Welcome Messages option to allow your WhatsApp bot to send automatic greetings.
Step 2: Setting Up the Trigger in Flexito OmniAI
Create a New Trigger: In your Flexito OmniAI bot, navigate to Automation and select Triggers. Click on + New Trigger and choose WhatsApp Welcome Messages from the list.
Configure the Trigger: After selecting the trigger, set up the conditions and subflow for your welcome message. This message will be the first one users receive when they start interacting with your bot.
Step 3: Testing the Trigger
Once the trigger is configured and welcome messages are activated in WhatsApp Manager, test the feature. Start a new conversation with the bot from a new user account, ensuring there are no previous chats in the WhatsApp app. Confirm that the welcome message is delivered as expected.
Important Notes
To ensure proper functioning, Welcome Messages must be activated in Meta's WhatsApp Manager.
This guide offers a straightforward walkthrough on activating and using the WhatsApp Welcome Messages trigger in Flexito OmniAI. For further help, please email us at .