Personas

Enhance your chatbot's interaction by using Personas, which add a personal touch to automated conversations. By setting up detailed profiles, you can make your chatbot feel more relatable and engaging, ultimately boosting user engagement and conversion rates.

Personas make your chatbot interactions feel more human by allowing you to create personal profiles complete with profile pictures. This personal touch encourages users to engage more with the chatbot, as it feels like a more intimate experience.

Creating and Managing Personas

To create a new persona, navigate to 'Contents' from the left-hand menu, and then click on the 'Personas' tab.

Here, you'll find an overview of all the personas you've created for your chatbot.

To add a new persona, click the '+ New Persona' button located at the top right.

A pop-up window will appear, allowing you to configure the new persona.

Once created, the persona will be listed in the main overview for easy access.

You can manage your personas directly from the main overview. Simply click the pencil icon next to a persona to edit it.

Using Personas

Incorporate personas into your chatbot by setting them within your flows.

To do this, open a flow and create an action block. Then, choose 'Advanced actions' and select 'Set persona'.

From there, choose any persona you've previously created. The chatbot will then use this profile to continue the conversation with the user.

Utilising personas can significantly boost engagement and conversions. For instance, female personas often perform well with male users. You can tailor your flow by checking the user's gender and setting the appropriate persona.