Colaborators

The Collaborators feature is designed to streamline teamwork and enhance customer support by allowing multiple agents to work together on the same conversation. This ensures faster response times and more efficient issue resolution.

Introducing the Collaborators feature, designed to boost teamwork, speed up response times, and enhance customer support efficiency.

Benefits of Using the Collaborator Feature

With this innovative feature, you can:

• Allow up to 5 users to work on the same conversation at once.

• Enhance teamwork by enabling multiple agents to collaborate.

• Speed up response times for customer inquiries.

• Deliver efficient support, particularly when team collaboration is needed to solve issues.

Steps to Activate the Collaborator Feature

1. Go to Workspace Settings.

2. Scroll down to Collaborator Settings and switch it ON.

Using the Collaborator Feature

1. Open any chat or conversation.

2. In the right sidebar, above the user profile, click the "Add Collaborators" button.

3. Add the agents who will collaborate on the conversation.

New Filters for Collaborative Conversations

Flexito OmniAI previously provided filters like "All Conversations" and "Assigned to Me." Now, there's a new filter for collaborative conversations: "Collaborating."

• Use this filter to see conversations where you're a collaborator, even if you're not the primary owner.

• This helps team members quickly find and manage shared conversations.

Managing Collaborators

Go to Basic Actions to:

• Add a Collaborator

• Remove a Collaborator

• Remove All Collaborators