Live Chat Feature : Multiple Files Upload

Enhance your customer support interactions with the ability to send multiple files and images in a single message through Live Chat. This feature simplifies the process of sharing important documents or visuals, ensuring a seamless and efficient communication experience for both agents and subscribers.

Live Chat agents can now efficiently send multiple files and images to subscribers within a single message. This feature allows agents to select up to five files or images simultaneously, making it easier to share media during live interactions.

Overview

Agents can attach and send several files or images at once when responding to a subscriber in Live Chat. These files and images can be sourced from two locations:

1. Upload Your File: Directly upload files from your computer to the media modal.

2. Library: Choose files or images that are already stored in your media library.

⚠️ Note: You can send a maximum of five files or images at a time. Files must either be pre-existing in the Library or uploaded individually through the upload modal before sending.

How to Send Multiple Files or Images

Step 1: Open the Live Chat

Go to the Live Chat section from the left sidebar. Select the conversation you wish to reply to, then click the Image or Attachment icon located at the bottom of the chat input field.

Step 2: Select Your Media

Option A: Upload files from your computer

In the Select Media modal, navigate to the "Upload Your File" tab to upload files directly from your device. Each file uploads individually and appears in the list below. You can upload up to five files at a time.

Option B: Select from the Library

Switch to the "Library" tab to view and choose from previously uploaded media. For images, click each one to select it (a blue checkmark will indicate selection). The counter at the bottom shows the number of items selected (e.g., "5 / 5 selected").

For non-image files like PDFs, documents, and spreadsheets, the Library tab displays file icons. The same selection limit of five applies.

Step 3: Confirm and Send

Once you've selected your files or images, click "Save" to attach them. The chosen media will show as thumbnails in the chat input area. Press the "Send" button to deliver all files to the subscriber simultaneously.

Step 4: Verify Delivery

After sending, the files and images will appear in the conversation as individual messages from the agent. Each file is displayed sequentially within the chat thread.

Limitations & Notes