Blacklists(Only available in SMS channel)

Flexito OmniAI's blacklist feature is a powerful tool for managing communications effectively. Whether you're a business aiming to respect customer preferences or a user seeking to avoid unwanted messages, this feature ensures compliance and enhances user experience by preventing unwanted contact.

Flexito OmniAI now offers a feature to blacklist bot users. Once a user is added to the blacklist, they will no longer receive messages.

This feature helps prevent accidental messaging to users who prefer not to be contacted, ensuring compliance with TCPA regulations.

Note: This feature is exclusive to SMS bots.

If a user sends "STOP", they are automatically added to the blacklist. Conversely, if they send "START", they will be removed from the blacklist.

## Blacklist Actions

You can find Blacklist Actions in the Advanced Actions section of the action node.

### Search From Blacklist

This action allows you to search for users already on the blacklist using their phone numbers.

You can also view the blacklist in the Tools section under the blacklists tab:

### Add To Blacklist

This action lets you add bot users to the blacklist using their phone numbers.

### Remove From Blacklist

This action enables you to remove bot users from the blacklist using their phone numbers.

## Exporting Blacklist

You can export the blacklist from the Tools section. The exported file will be in CSV format.

## Matched In Blacklist - Trigger:

If a user attempts to contact you while on the blacklist, you can use this trigger to initiate specific conditions and actions.

The trigger monitors all bots within the workspace. You can configure it in one of the bots to manage exceptions.

To set this trigger, go to the Automations tab and choose “Matched In Blacklist” from the drop-down menu.

## Video Tutorial