Error Logs

Efficiently managing chatbot errors is crucial for maintaining smooth operations and enhancing user experience. The Error Log feature empowers you to quickly identify and resolve issues, saving valuable time and ensuring your chatbot runs seamlessly.

Error Log Overview

Error logs are invaluable for diagnosing and resolving bugs within your chatbot. They save you the hassle of manually identifying issues, thereby saving you time and effort.

To view the error log, navigate to 'Tools' in the left-hand menu and select the 'Error logs' tab.

Here, you'll find a comprehensive list of all errors that have occurred in your chatbot.

The log provides details such as the date of the error, its type, the affected user, the sub-flow where it occurred, the specific node with the error, and additional information.

Clicking on the error node will direct you to the exact location of the issue within the chatbot.

This feature significantly accelerates the troubleshooting process, saving you hours that would otherwise be spent searching for bugs.

This will speed up troubleshooting immensely and save you hours you otherwise would waste in trying to find the bug.

Error Log Trigger

Locate the 'Error log trigger' under Automation → Triggers.

You have the option to refine the message content within the errors.

The error log triggers only once every 24 hours for each user.

Common Error Log Database

Access the common error log database here: ()

Channel-Specific Common Errors

• WebChat channel ()

• Messenger Channel ()

• Instagram Channel ()

• WhatsApp channel ()

• SMS Channel ()

• Voice Channel ()

• Viber Channel

• Line Channel

• VK Channel

• We Chat Channel

• Slack Channel