Quick replies

Enhance your customer interaction with Flexito's quick replies, designed to streamline communication and improve user experience. Whether you're guiding users through content nodes or integrating dynamic callbacks, quick replies offer a seamless way to deliver relevant information and actions directly within your chat flow.

The quick_replies property in a server response is optional. However, quick replies cannot be used in a dynamic block of a content node if there are subsequent blocks. The format for describing quick replies is similar to that of buttons and supports content, node, and dynamic_block_callback types.

Navigate to Node Quick Reply

{ "version": "v1", "content": { "messages": [ { "type": "text", "text": "simple text with button", "buttons": [ { "type": "url", "caption": "External link", "url": "" } ] } ], "actions": [], "quick_replies": [ { "type": "node", "caption": "Show", "target": "My Content" } ] } } The target key must link to a node that exists within the current flow. You can find the node name in its header, and it should be a unique name for the node connected to the link. If there are multiple nodes with similar names within the same flow, the transition might not work as expected. Note that 'Go to node' quick replies are not supported in the Public API.

Dynamic Block Callback Quick Reply

The "headers" and "payload" properties are optional in this context.

{ "version": "v1", "content": { "messages": [ { "type": "text", "text": "simple text with button", "buttons": [ { "type": "url", "caption": "External link", "url": "" } ] } ], "actions": [], "quick_replies": [ { "type": "dynamic_block_callback", "caption": "Dynamic content", "url": "", "method": "post", "headers": { "x-header": "value" }, "payload": { "key": "value" } } ] } }