Facebook Business Management

Integrating your Facebook business catalog with Flexito OmniAI's ecommerce platform streamlines your product management, enabling seamless syncing of product details and enhancing your WhatsApp ecommerce capabilities. This integration is perfect for businesses looking to efficiently manage their product listings across platforms, ensuring consistency and ease of access.

Integrating your Facebook business management with Flexito OmniAI allows you to effortlessly sync Facebook catalog products into the built-in ecommerce system.

The advantage of syncing your Facebook catalog with our ecommerce platform is the ease of matching products between the two systems.

This feature is essential for users building a native WhatsApp ecommerce using the WhatsApp product catalog.

How to Connect Your Facebook Business Account

To connect, click the "Connect Facebook Business" button. You'll be prompted to authorise Flexito OmniAI to access your account.

After clicking "Continue," you'll be redirected to Flexito OmniAI, confirming the connection to your Facebook business account.

How to Disconnect Your Facebook Business Account

To disconnect your Facebook business account, simply click the disconnect button at any time.

Syncing Facebook Product Catalog with Your Ecommerce

To sync products back to your ecommerce, click the "list business catalogs" button. This will retrieve all product catalogs from your Facebook business account.

Next, click "Facebook -> Local" to sync the products into our ecommerce system.

The following details will be synced to Flexito OmniAI:

• Product name

• Product description

• Product image

• Pricing

• SKU

• Product type

• Product vendor

Remember, the SKU corresponds to the content ID in your Facebook catalog. This is how Flexito OmniAI matches products with the ecommerce system.

Avoid altering the SKU value. To utilise the WhatsApp product catalog or native ecommerce, ensure the SKU matches the content ID in your Facebook catalog.

Adjusting Currency Settings

If your Facebook product catalog uses a different currency, ensure the same currency is set in your Flexito OmniAI ecommerce settings.

Always verify that currency settings are consistent between Flexito OmniAI and your Facebook product catalog.

Advantages of Syncing Facebook Catalog with Flexito OmniAI

Syncing your Facebook catalog with Flexito OmniAI allows you to easily utilise WhatsApp product catalog messages and native ecommerce.

1- For instance, when using the "Get products" action in ecommerce, you can apply filters as shown in the screenshot below:

Once your filter is configured to dynamically populate products, you can save these products into a JSON variable.

You can then use the "send message" feature, selecting "Catalog product." Note that this is available only on the WhatsApp channel with 360Dialog as your WABA provider.

You can directly use the retail ID in the "WhatsApp Multiple products" message, as illustrated in the screenshot below:

This enables you to use our ecommerce system to dynamically populate products in the WhatsApp channel.

2- Triggering WhatsApp Product Inquiries:

• By syncing your Facebook product catalog with our ecommerce system, you can set up the "WhatsApp product inquiry" trigger found under Automation, then New Triggers.

• The product retailer ID will match the SKU in our ecommerce system, allowing direct display of the product the user inquires about.

You can use our Select system variable to display the product directly in card format.

If the retail ID matches any SKU in the Flexito OmniAI system, you can locate the corresponding product information in our SELECT system field as shown below:

The setup details for the "WhatsApp Product Inquiry" trigger are shown in the screenshot below:

3- Viewing Product Details in "Orders" within the Flexito OmniAI Ecommerce System

• WhatsApp product catalog messages primarily depend on the Facebook Catalog feature. By syncing them with Flexito OmniAI's ecommerce system, you can view product names and images in the ecommerce order section.