Add note to teammates
Enhance your customer service experience with Flexito's note-taking feature. This tool allows agents to receive important reminders and instructions directly from the bot, ensuring seamless communication and efficient handling of refund requests. Keep your team informed and ready
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Enhance your customer service experience with Flexito's note-taking feature. This tool allows agents to receive important reminders and instructions directly from the bot, ensuring seamless communication and efficient handling of refund requests. Keep your team informed and ready to assist, all while maintaining a smooth interaction with your customers.
Teammates can use notes as reminders. For example, when a user selects the Refund option, the agent receives instructions or cautions from the bot. These notes are not visible to the bot users.
Live Chat Display
Agents can view notes on the Live Chat display. They can also add their own notes by clicking on the 'Note' option at the bottom of the screen.