Resume Bot Automation
When a bot unexpectedly stops responding, it can disrupt customer interactions and delay resolutions. Fortunately, with Flexito's seamless automation resumption features, you can quickly get your bot back on track, ensuring uninterrupted service and enhanced customer satisfaction
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When a bot unexpectedly stops responding, it can disrupt customer interactions and delay resolutions. Fortunately, with Flexito's seamless automation resumption features, you can quickly get your bot back on track, ensuring uninterrupted service and enhanced customer satisfaction. Let's delve into the methods available for resuming bot automation effortlessly.
When a bot stops responding, user messages may remain unanswered unless an agent steps in. To avoid this, we've developed several methods to seamlessly restart bot automation. Let's take a closer look at these options.
Resuming Bot with Basic Actions
A Simple and Efficient Approach
You can restart automation at any point in your flow by using the action node. Here's how to do it:
Go to the Action Node: Identify where in your flow you need to restart automation.
Choose Basic Actions -> Resume Automation: This will immediately reactivate the bot, enabling it to continue its tasks and respond to users.
This easy method ensures the bot resumes its functions without any interruptions.
Resuming Bot in Live Chat
In live chat scenarios, agents often operate within a set timeframe. To ensure smooth resumption of automation:
Keep an Eye on the Timer: A timer typically controls the duration of agent responses.
Press the 'X' Button: This action will stop the timer and restart the bot's automation.