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Talk to human/Pause automation

Enhance your customer service experience by seamlessly integrating human interaction into your automated systems. With Flexito's ability to pause automation, you can ensure customers receive personalised support when they need it most. This document explains how to enable users t

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Enhance your customer service experience by seamlessly integrating human interaction into your automated systems. With Flexito's ability to pause automation, you can ensure customers receive personalised support when they need it most.

This document explains how to enable users to communicate with your agent and pause automation as needed.

Engage with a Human & Pause Automation During the Flow

  • You can offer users the chance to speak with a human agent at any stage in the flow.

  • This feature temporarily halts automation, allowing for real-time human interaction.

  • Navigate to the Action node -> Basic actions -> Talk to Human/Pause Automation.

  1. Steps to Pause Automation in the Flow:

  1. Steps to Add a Pause from Live Chat:

  • You can also trigger a pause directly from the live chat interface.