Your own mobile App

Flexito OmniAI's white-label mobile solutions empower partners to offer seamless live chat support through branded apps. Enhance customer engagement, streamline communication, and manage contacts effortlessly with our mobile app offerings.

This information is for Flexito OmniAI partners. For more details about our partner program, visit:

OmniAI.au/partner ()

Explore our white-label mobile solutions for partners:

• White-label mobile apps

• Option to publish a mobile app under your brand name

• Cost of publishing mobile apps under your brand

• Guidance and tips for publishing mobile apps under your brand name

Mobile apps are an excellent way to provide live chat support on the move. You can assign conversations or communicate with your customers directly from your phone and receive push notifications for chatbot events.

Flexito OmniAI has introduced a mobile app that enables partners to manage and respond to customer queries conveniently on their phones.

We provide a non-Flexito OmniAI branded app by default for our partners to use.

With the mobile app, you can:

• Assign conversations to yourself or team members and build a ticketing system. It integrates seamlessly with the flow builder using the “assign team member” action.

• Easily pause or resume automation and switch between inbox and done folders to keep track of tickets.

• Re-engage with customers by sending template messages, SMS, or emails to those outside the 24-hour window.

• Manage contacts effortlessly: gather contacts from various social channels in one place, filter them by tags, custom fields, or channels, and edit tags or custom fields.

Push notifications: Easily toggle push notifications on or off, select your preferred ringtone, and stay connected with your contacts.

Download White-Label Mobile Apps

Flexito OmniAI offers non-branded mobile apps for partners to use at no cost. These apps have the same features as our main mobile app.

You can download or direct users to download the white-label mobile app using the following links:

• Android download ()

• iOS download ()

For Android devices, you can also directly download the APK file from here: ().

For further guidance on using the mobile apps, refer to the help documentation here: ()

Option to Publish the Mobile App Under Your Brand Name

Flexito OmniAI allows partners to use their own branded mobile apps, featuring the same functionalities as our main mobile app.

This is a paid upgrade, enhancing your existing white-label branding.

What We Offer:

• Mobile app files for both Android and iOS, along with future updates.

• Management of server-side costs for your white-label app.

• Guidance and tips to assist you in publishing the mobile app.

What We Don’t Offer:

• We don’t publish the app on your behalf.

• We don’t guarantee publication within a specific timeframe or at all; it depends on your communication with Apple or Google.

What We Need:

• Access to your Google Play and Apple developer accounts with username and password.

• Developer accounts can be personal or company accounts.

• Additional charges may apply if you apply for a developer account from Google or Apple.

• A logo for your mobile app, sized 1024x1024px.

• A privacy URL for use in the app settings.

• A demo account for testing (under your custom domain, with pro feature access).

• A Firebase account with completed billing information.

• Two-step authentication may be required for login, so provide a timely PIN for access. We can schedule a convenient time for setup.

Cost of Publishing the Mobile App Under Your Brand Name

The cost comprises a one-time setup fee and ongoing server costs.

The ongoing server cost is an annual subscription priced at (#)0 per year. We provide server resources for your mobile apps, with auto-scaling to accommodate increasing traffic.

Subscribe here for (#)0 per year:

We currently do not support setting up the system on your server. If you wish to use your own server, contact support for a quote.

The setup fee is a one-time payment of (#)0. We will upload the source file to your developer account and set up the necessary certificates, including your Firebase account.

Pay the (#)0 one-time setup fee here:

Tips for Getting Your Mobile App Published

Here are tips and tricks for publishing your mobile apps. However, we cannot guarantee publication.

Success depends on your communication with Apple and Google, as well as your app's copy and description. Here are some key rules to follow.

Screenshots:

Both Android and iOS require screenshots for different devices, including iPads/tablets and various screen sizes.

We do not provide these screenshots. You need to install the mobile apps from a test account or test flight and then supply the screenshots.

In-App Purchases Rules for App Store:

Apple is strict about in-app purchases. If your app offers paid content, you must comply with in-app purchase rules, sharing the profit margin for each purchase or subscription.

If prompted to comply with in-app purchases, clearly state that the mobile apps are FREE for all your customers.

We recommend highlighting this in your app description and mentioning that it’s a free stand-alone app.

The mobile app complements your existing platform (web-based tools). All features are freely accessible, with no need for upgrades or paid plans.

This point is crucial for easy and fast app publication with Apple. Ensure you understand this.

Demo Account:

Both Google and Apple require a demo account. You can use dummy data in one of your workspaces and provide the login details for that workspace.

Walkthrough of Our White-Label iOS App:

Watch the walkthrough video of our white-label mobile app below for more details on writing your own descriptions to get your app approved.

Watch this video for step-by-step guidance on publishing your app to the Google Play store:

Watch this video for step-by-step guidance on publishing your app to the App Store:

Golden Tip to Get Your App Approved:

• Keep screenshots simple.

• Keep descriptions simple, mentioning only basic features like:

• It’s free for every customer to use.

• It’s an add-on for users of your platform, free of charge.

• Users don’t need to upgrade to access features; all features are free.

• Keep features simple; users can check orders, contacts, and conversations. Avoid adding advanced features in the first release. Complete features and screenshots only after the first version is published.

• Provide a demo account.

That's all for now. We hope to hear good news from you soon!

Get Auto Updates on the Mobile Apps

We will provide automatic updates for the new version of the mobile app to both your iOS and Google Play developer accounts.

You will need to create and publish the new version from your end.

To do this, we require the following:

For iOS, provide the “App Store Connect API” with Issuer_ID and Key ID.

Watch the video below for more details.

Send the Issuer_ID, Key ID, and name of your mobile app to our support email at (mailto:)

Review these documents and provide all the necessary information to our support team.