Line Channel
Integrating your Line Business Account with Flexito OmniAI streamlines customer interactions and enhances communication efficiency. This guide will walk you through the registration and setup process, ensuring a seamless connection between your accounts. Registering for a Line Bu
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Integrating your Line Business Account with Flexito OmniAI streamlines customer interactions and enhances communication efficiency. This guide will walk you through the registration and setup process, ensuring a seamless connection between your accounts.
Registering for a Line Business Account
Linking your Line Business Account with Flexito OmniAI might seem a bit challenging. This guide offers a detailed step-by-step process for registering and accessing the Messaging API within your Line Business Account.
Before starting, it's important to note that you don't need webhook information from Flexito OmniAI to connect your Line account.
Begin your registration by visiting .
You have two options to sign up for the Line Business Account:
1. Using an existing Line account
2. Signing up with an email
If you already have a Line account, you can use it to sign up. However, this guide will focus on signing up with an email.
Make sure to enter a valid, active email address, as Line will send a sign-up link to complete your registration.
The email from Line will look like this. Click on “Continue” to proceed with the registration.
On the next screen, you'll need to provide:
1. Your name
2. A password (6-12 half-width letters, numbers, and symbols)
3. Complete reCaptcha verification
After entering the necessary details, click on “Sign up”.
You'll see a summary of your sign-up information before your account is created. Review and edit if needed, then click “Sign up” as shown in the image.
Congratulations! Your Line Business account is now created. Click on “Continue” to access your account.
In your Line Account Manager Dashboard, you'll need to create an Official Line account. Click the option highlighted in red in the image below.
On the following page, complete your Line Official account registration by providing:
1. Account name
2. Email (your registered email should already be filled in)
3. Company name
4. Industry
4.1 Main industry
4.2 Sub-industry
After filling in the details and submitting the form, the next page will show your information for confirmation. Review it and click on Submit at the bottom of the page.
Your Line Official account is now created.
On the Home Screen, click on Automatic Responses on the left, as auto-responses are enabled by default.
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Click ‘Off’ to disable auto-responses.
A confirmation pop-up will appear; click on ‘Disable’.
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From your Line Official account dashboard, click “Setting” in the top right corner to access Messaging API information.
On the ‘Settings’ page, navigate to ‘Response Settings’ on the left. Ensure the ‘Response Mode’ is set to ‘Bot’.
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In the Account Settings, find Messaging API information on the left side of the screen as shown in the image below.
For new sign-ups, Messaging API information is disabled by default. Click the “Enable Messaging API” button to activate it.
A “Register Developer Info” pop-up will appear. Enter your developer information and click “Agree” at the bottom.
After agreeing, you'll see your entered information for confirmation. Click “Ok” to activate your Messaging API.
You'll be prompted to enter the name of the company or person managing this account. Enter “Flexito OmniAI” as a New Developer, then click “OK” to proceed.
On the next screen, you'll need to provide:
1. Privacy Policy
2. Terms of Use
You can use your own links or Flexito OmniAI's links, which are available at the bottom of their website. They are also provided below:
Privacy Policy ( ())
Terms & Conditions ( ())
After entering the required information, click “OK” at the bottom of the pop-up window.
You'll see a confirmation screen. If the information is correct, click “OK” at the bottom.
Many users find the Messaging API screen confusing after activation. Flexito OmniAI's Line setup requires the following information to connect your Line account with the Line Chatbot:
1. Channel ID
2. Channel Secret
3. Channel Access Token
The Messaging API screen displays the “Channel ID” and “Channel Secret” but leaves the Webhook field empty.
Once you complete the registration and connect your Line Partner Account with Flexito OmniAI Line Bot, the Flexito OmniAI webhook link will appear here automatically.
At this point, continue the registration to obtain the Channel Secret Key, completing the Flexito OmniAI requirements.
Click on “What is Messaging API” as shown in the image above (highlighted in red). A new tab will open, switching from “manager.line.biz” to “developers.line.biz” domain.
In the new tab, click the “Start now” button as shown in the image below (highlighted in red).
A new page will open asking for more information. Ignore the form and click on the Admin account you created with Line, located on the left side of the screen (highlighted in red).
The next page will show the developer profile created during the Messaging API activation. Click on the developer profile.
The developer profile features various tabs to manage the Line account. This is where you'll find your information.
Under the “Basic Setting” tab, the first section contains the “Channel ID” in Basic Information.
In the “Basic Settings” tab, near the bottom, you'll find the “Channel Secret” key.
For the “Channel access token” information, switch to the Messaging API tab, the second tab after Basic Settings.
You'll find the Channel Access Token info at the bottom of the Messaging API tab. Click on Issue to access the key, as shown in the image below (highlighted in red).
After clicking “Issue,” the Channel Access Token information will be generated and look like this.
Copy the three required keys from the developer profile as outlined above and enter them in Flexito OmniAI when creating a Line Chatbot. The information should appear as follows.
Click “Add” at the bottom right corner to link your Line Business Account with your Flexito OmniAI account.
Having successfully connected the Flexito OmniAI Line Chatbot with the Line Partner Account, reopen the Line Partner Account to verify the Flexito OmniAI Webhook, ensuring your Line Chatbot in Flexito OmniAI functions correctly.
Skipping this step will result in a non-functional Chatbot.
You can verify the Flexito OmniAI webhook information from the Line Developer Portal created to access the Channel Access Token. (see Image Below)
Click to verify the connection
Enable the 'Use Webhook' option to activate communication between Line and the Flexito OmniAI Chatbot.
You are now ready to create a Line Chatbot and engage with your customers.
For further assistance, join the Flexito OmniAI community or contact Flexito OmniAI support.
Creating a Line Chatbot
Line is a recent addition to the Flexito OmniAI channel portfolio. On the Flexito OmniAI dashboard, click on the Line channel option on the left side of the screen where all channels are listed.
After clicking, the Line channel page will open. Click on the “Add New Line Bot” button as shown in the image below.
Click "Add New Line Bot" to enter your Messaging APIs.
A pop-up window will appear offering two options:
1. A registration link for the Line Business Account for users without an account. (click here to access a video guide on how to successfully register and integrate a Line account)
2. Three API fields for users with an active Line Business Account to enter Line Messaging API keys for successful channel integration.
To integrate and connect your Line account with Flexito OmniAI, you'll need the following information:
1. Channel ID
2. Channel Secret
3. Channel Access Token
Some users are confused about the Webhook URL requirement on the Line Business Account and are submitting support tickets. We've created a video guide to demonstrate the Line registration process. Click to access it.
After entering the required information, click “Add” at the bottom right corner of the pop-up window as shown in the image below.
This completes the integration of your Line Business Account with Flexito OmniAI. As shown in the image below, you can click on the “Create Flow” button on the right-hand side (highlighted in red) to start creating your Line Chatbot flow.
Testing Your Chatbot Flow To preview or test the interaction experience you're creating for your audience, follow these steps:
From the Flow builder page, click on ‘Preview’ at the top.
A pop-up window will open with two options (as shown in the image below):
Open in Line
This option directs you to Line's official website, where you can download the Line Desktop app. Note that the Line Desktop app does not support “quick reply buttons,” so they won't be visible.
QR Code
Scan the QR code using your Line app on your phone. This will open the chat with a pre-populated string in the typing section.
Sending this string opens a 24-hour testing window between you and your channel, allowing you to test your flow without using messages from your plan.
The string will appear as follows: /start -uflow::main::draft::123
You only need to scan the QR code once every 24 hours. Within this period, each time you click Preview, it will directly trigger the flow in the mobile app.
For additional help and support, join the Flexito OmniAI community or email us, and we'll be happy to assist.