Enable or disable auto-renew

Managing your Flexito subscription efficiently ensures uninterrupted access to premium features. Whether you're automating renewals or handling cancellations, understanding the process can help avoid unexpected downgrades or data loss. Here's a guide to help you navigate these subscription settings seamlessly.

You can easily enable or disable auto-renewal manually or via the partner API. Charges apply only to workspaces with auto-renewal activated.

Additionally, a workspace on a free plan under your custom domain will not incur any extra charges.

If a user decides to cancel their subscription, the recommended approach is to deactivate auto-renewal.

The user will retain access to the paid plan until the current billing cycle ends. To automate the cancellation, after receiving a subscription cancellation event from your payment gateway, identify the user's workspace ID (you may need a separate database for purchase and workspace ID records), and use the disable auto-renew API endpoint.

When auto-renewal is turned off, clients can still access their workspace until the billing cycle concludes.

If auto-renewal is not activated within three days, the workspace will automatically downgrade to a free plan. (The free plan does not incur additional charges for partners.)

If auto-renewal is off and you have configured your webhook through the partner API,

an overdue trigger will activate at the end of the billing cycle. This event will occur once a day for three consecutive days.

You can send reminders to your customers using the owner's email and workspace details.

After the three-day reminder period, if auto-renewal is still not activated, the workspace will be downgraded to the free plan. Any extra bot users (beyond 200) will be deleted.

Once bot users are deleted, they cannot be recovered. Ensure your customer is informed about these consequences.