Viber Channel
Creating a Viber Chatbot with Flexito OmniAI can enhance your customer engagement by automating interactions and providing instant support. This guide will walk you through the simple steps to connect your Viber Bot with Flexito OmniAI, ensuring seamless communication with your a
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Creating a Viber Chatbot with Flexito OmniAI can enhance your customer engagement by automating interactions and providing instant support. This guide will walk you through the simple steps to connect your Viber Bot with Flexito OmniAI, ensuring seamless communication with your audience.
How to Create a Viber Chatbot
Registering an App for Viber Bot (Post 2024 Update)
How to Create a Viber Chatbot
Viber is a widely used messaging platform. This guide will explain how to integrate a Viber Bot with the Flexito OmniAI Viber Channel.
You can find the Viber channel on the left side of your screen, along with other channels.
Flexito OmniAI Dashboard Overview
In the Viber Channel, select ‘Add New Viber Bot’. (Refer to the image below for guidance.)
Viber Channel Interface
To set up a Viber Chatbot in Flexito OmniAI, you need to link your Viber Bot (from your Viber Partner Account) to Flexito OmniAI by inputting the Viber Bot Token.
Adding a New Viber Bot
Note: To obtain a Viber Bot Token, you must have an active Viber account and register for a Viber Partner account.
Registering an App for Viber Bot (Post 2024 Update)
Starting from 5th February 2024, our partners and business clients can apply to develop chatbots on Rakuten Viber by contacting their team directly. After your application is approved, you can proceed to sign the contract and accept the Terms & Conditions.
Creating and launching a chatbot on Rakuten Viber is straightforward. Here are two methods to apply:
The quickest method is to contact one of Rakuten Viber's verified partners (). These partners will assist you with the application process and provide expert advice and management.
Alternatively, you can contact their team directly here (). They will manually review your application, guide you through the next steps, and answer any queries about Rakuten Viber for Business solutions that complement your chatbot.
Application Form for App:
For more information:
Every month, chatbot owners are charged a maintenance fee of per bot (or as agreed in writing through a signed addendum), along with the cost for chatbot-initiated messages.
The monthly maintenance fee includes unlimited session messages.
The maintenance fee is no longer applicable once a bot is deactivated.
Copy the Viber Bot Token and paste it into the Flexito OmniAI Viber channel. Then, click ‘Add’ at the bottom right corner of the screen.
Entering the Viber Bot Token in Flexito OmniAI
The Viber Bot has been successfully connected to the Flexito OmniAI Viber Channel.
Viber Bot Connection Successful
Next, click on ‘Create Flow’ to begin developing your Viber Chatbot.
We hope this guide was useful. If you need more help, feel free to post in the Flexito OmniAI community or contact Flexito OmniAI Support. The Flexito OmniAI team is ready to assist.
Viber Channel Limitations
1- Location
The option to share location is available only on mobile devices, not on desktops.
2- File
When a user uploads a file, it is sent to Viber, and Flexito OmniAI receives a URL link for the file. This URL cannot be used in a "Send Message - File" because it's not a direct file link.
To return the file to your user, you can use "Send Message - Text" to display the link. The user can then tap the link to download the file.
3- Send Message
For Each: JSON must be under 2000 characters.
Ecommerce: Ensure the JSON is under 2000 characters, which might limit you to listing 5 or 6 products per page, depending on the length of your product information.