Scheduled Messages in Live Chat
Scheduled messaging is a powerful tool for businesses looking to maintain timely communication with customers. Whether you're planning follow-up messages or sending important updates, scheduling allows you to manage your communication strategy with ease and precision. This featur
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Scheduled messaging is a powerful tool for businesses looking to maintain timely communication with customers. Whether you're planning follow-up messages or sending important updates, scheduling allows you to manage your communication strategy with ease and precision.
This feature boosts productivity by allowing agents to schedule follow-up messages or send urgent communications without being online. Just type your message, click the schedule icon, select the time, and you're ready to go.
How to Schedule Messages
In the live chat interface, compose your message and click the schedule icon to choose when it should be sent. You can select from preset times such as 5 minutes, 10 minutes, 1 hour, or up to 24 hours later. There's also a custom time option for complete flexibility.
Setting Up a Custom Time
For custom scheduling, use the custom time option to plan messages according to your workspace's time zone. This guarantees that messages are delivered to recipients precisely when needed.
Different Types of Scheduled Messages
Scheduled Reply Message
You can schedule a reply directly within the chat. Set the time according to your requirements and easily manage your scheduled messages with a comprehensive list.
Scheduled WhatsApp Template Message
Effortlessly schedule WhatsApp template messages by choosing the specific template and the desired send time, ensuring smooth communication for WhatsApp users.
Managing Scheduled Messages in Live Chat
If necessary, you can manage scheduled messages in live chat. While you can't change the content, you can choose to send the message immediately or cancel its scheduled delivery.
Accessing and Managing All Scheduled Messages
To view or manage all scheduled messages, go to Tools -> Scheduled Messages. Here, you'll find a well-organised list that includes:
Scheduled time
Message type
Message content or template
Bot user
Created by
For each scheduled message, you have the option to send it immediately or delete it.
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