Live Chat Theme

Enhance your customer interactions with the Live Chat Theme Addon for Flexito OmniAI. This exclusive tool allows you to tailor your chat interface to align with your brand's aesthetic, offering a seamless and visually appealing experience for your users. Discover how easy it is to modify colours, styles, and more to create a chat environment that truly represents your business.

Video Tutorial

Live Chat Theme Add-on Documentation

The Live Chat Theme Addon is exclusively available to partners using Flexito OmniAI. It provides an intuitive interface for customising the appearance of live chat, with options to adjust colours, styles, and other visual elements. This guide will walk you through the installation and configuration process, complementing the video tutorial and the steps shown in the accompanying image.

1. Activating the Add-on

Navigate to the partner settings menu: White Label Settings > Partner Settings > Custom Addons.
Locate the Live Chat Theme Addon and purchase it with a one-time payment.
Once purchased, the add-on will appear in your partner settings.
Activate the add-on after configuring the options to ensure all changes are implemented.

2. Available Settings

The Live Chat Theme Addon provides three main categories for configuration:

a. Colours

This section lets you personalise the colours of various chat interface elements. You can adjust:

General Colour: Change text and background colours.
Filters: Alter the colours of applied filters.
Borders: Modify border colours to differentiate message types.
User Messages: Set colours for user and bot messages, including background and hover effects.
System Notifications: Adjust colours for system messages, like updates to custom fields or tags.

Note: For accounts with existing messages, you can preview colour changes instantly. Save the changes and reload the interface if necessary to apply them.

b. Styles

In the styles section, you can adjust visual elements such as:

Fonts: Change the font style to customise text appearance.
Padding: Adjust the internal spacing (margins) of sent and received messages, controlling each side (top, bottom, left, right).
Sent and Received Messages: Define specific styles for messages sent by users or received from support.

c. Additional Settings

Beyond colours and styles, the Live Chat Theme Addon includes extra options:

Image: Upload a custom image to display on the right side of the chat interface when no conversation is selected. This adds a personal touch and a welcoming visual.
Text: Customise the message that appears with the image when no chat is selected. By default, it reads, "Hello there! You haven't selected any chat." Tailor this message to reflect your brand voice or provide user instructions.

3. Saving and Applying Settings

Once you've configured colours, styles, and other options, click "Save." To ensure all changes are applied correctly:

Save your changes.
Reload the chat to check that the new settings are in effect.
If changes don't appear immediately, save again and reload the interface.

4. Future Updates

Flexito OmniAI is committed to enhancing this add-on with more customisation options. Future updates, based on partner feedback, will offer greater visual and functional control over the live chat.

Conclusion

The Live Chat Theme Addon is a powerful tool for tailoring your live chat's appearance to match your brand or style preferences. For a more personalised chat look, purchase the add-on for lifetime access to these customisation settings.

FAQ

Can I preview settings before applying them? Yes, all changes are previewed in real-time, allowing for quick and easy adjustments.
Do applied changes take effect immediately in the live chat? Yes, once saved, the settings should be visible in the chat interface. If changes aren't visible, try reloading the interface.

With this guide, you are ready to configure and personalise the Live Chat Theme Addon to suit your needs and preferences. For further assistance, please contact us at (mailto:).