Pricing

Flexito OmniAI offers an efficient and cost-effective way to manage your WhatsApp communications, with no additional fees for messages and a generous 14-day free trial. Whether you're looking to engage customers through user-initiated or business-initiated conversations, our flexible pricing model supports your business needs. Explore the benefits of seamless integration and free session messages to enhance your customer interactions.

## Flexito OmniAI Pricing

Flexito OmniAI does not charge any extra fees for sending or receiving messages via the WhatsApp channel. Enjoy a 14-day free trial with access to all professional features, allowing you to create your chatbot in the WhatsApp cloud channel.

Our basic business plan is priced at (#) per month. This includes 1 bot, support for 1000 bot users, and access for 5 team members.

## WhatsApp Cloud API Pricing

WhatsApp Business Platform uses a conversation-based pricing model, with conversations divided into two categories, each with distinct pricing:

• **User-initiated:** These conversations start in response to a user's message. If a business replies within the 24-hour customer service window, it counts as a user-initiated conversation. Free-form messages can be sent during this window.

• **Business-initiated:** These conversations begin when a business sends a message to a user outside the 24-hour window. Initiating such conversations requires a message template.

Conversations are tracked in fixed 24-hour sessions. A session starts when the first business message is delivered, either in response to a user or initiated by the business, and it concludes 24 hours later. Within this period, businesses and users can exchange unlimited messages, including template messages, without extra charges. Each session incurs a single charge.

Pricing depends on the recipient's location. Sending messages to users in India is generally less expensive than sending to users in the US.

For detailed pricing information, please visit the link below.

## Sessions

Conversations are measured in 24-hour periods, referred to as "sessions." A session begins when a business sends the first message, either replying to a user or using a business-initiated message template.

## Policy

The policy mandates using a template message when contacting a user more than 24 hours after their last message, thereby starting a new session.

Sending a free-form message outside the customer support window violates the policy, resulting in delivery failure. However, this action initiates a business-initiated conversation that may incur charges.

## Free 1000 Session Messages

The first 1,000 conversations each month are free. To exceed this limit, you need to add a credit card to your account.

Facebook provides a free testing phone number for every app, making it easy to create a demo WhatsApp bot. Utilise the free 1000 session messages to onboard clients effectively.

The free 1000 session messages are available at the WABA level. If multiple numbers are under the same WABA, they share the 1000 free session message limit.

These limits refresh monthly.

## Free Entry Points Conversations

Conversations initiated by users through call-to-action buttons on Ads that Click to WhatsApp or Facebook Page call-to-action buttons are free. These entry point conversations can only be user-initiated. The first conversation initiated this way is free, while subsequent conversations with the user are charged.

Standard pricing applies to Ads that Click to WhatsApp. The conversation starting from the ad is free, but the ad itself is not.