Notifications

Enhance your communication strategy with Flexito's versatile notification feature. Whether you need to send alerts via email, Slack, SMS, or even make phone calls, Flexito has you covered. Seamlessly integrate with popular platforms like WhatsApp, Telegram, Viber, and Facebook to ensure your messages reach the right audience. Perfect for businesses looking to streamline notifications and improve customer engagement.

With this feature, your bot can send notifications through a variety of channels, including:

Email
Slack
SMS
Phone Call

This feature can be found under the "Notification" section of your Action step.

Email Notifications

To enable email notifications, first set up your email integration. Learn how to set up email integration here: ().

Unlike the "Send Email" step, email notifications only support text messages. For more message types like images, buttons, or files, refer to the "Send Email" step on the "Email Integration" page.

Enter the sender's address in the "Email Profile" field and the recipient's address in the "To Email" field.

Slack Notifications

To send notifications via Slack, you must first set up your Slack integration. Find out how to set up Slack integration here: ().

In the pop-up window, you can:

Choose a Webhook.
Select a default channel or specify another.
Choose a message type and add as many as needed.
For example, with the "Section" type, enter your message in area 4 and add a photo or field value if necessary.
Use the "Test" button to send a test message and make adjustments.
Click "Save" when finished.

SMS Notifications

Before sending an SMS notification, set up a sender number. Learn how to add a phone number here: ().

Utilise the "generate random text" operation with a text variable to create a random security code for verification purposes, as shown in the images.

Select a sender and a receiver, compose your message, and you're all set!

Making Phone Calls

Just like with SMS notifications, a phone number is required to make a phone call. Learn how to add a phone number here: ().

Additionally, you need to create a voice flow linked to this phone number; otherwise, your voice bot won't know what to say.

Ref Payload

The Ref payload is used to pass a message to the voice bot.

For instance, set the payload to "support" in the notification action and within your voice flow:

Navigate to the Start Step in your Main Flow and save the ref payload in a custom field.

TIP: You can pass a JSON variable in the ref payload, but it must be base64 encoded before and decoded after. Refer to base64 operations in Set Custom Field.

WhatsApp Notifications

To send a WhatsApp notification, first set up your WhatsApp integration.

Select your WhatsApp account to send messages to users. Ensure the recipient's number includes the country code.

Important Note: The recipient must have engaged within a 24-hour window; otherwise, the message may not be delivered.

Video Tutorial

WhatsApp Template Notifications

To send a WhatsApp template notification, set up your WhatsApp integration first. Also, ensure you have a verified payment method linked to your number.

Select the template message and fill in the parameters. If using the quick reply button, you will have two options when the button is clicked.

User A engaged with the bot. User B is the admin, we want to notify. So when user A engages with the bot, and reaches that WhatsApp template notification and the template has a button. If it is sender continues, once the user B admin receives the message and clicks the button, user A will continue to the next step. If it is receiver continues, Once user B receives the notification and clicks the button, user B will continue to the next step.

Telegram and Viber Notifications

To send a Telegram notification, set up your Telegram integration first.

Select the Bot and filter your users by User ID, Email, Phone, and User NS. There is no 24-hour restriction.

To send a Viber notification, set up your Viber integration first. Viber notifications function the same as Telegram notifications.

Video tutorial

Facebook Notifications

To send a Facebook notification, set up your Facebook integration first. It works similarly to Telegram or Viber but includes the ability to send messages based on different tags for delivery assurance.

"Default" means no tag is selected. Choose the correct tag, and ensure the user is within the 24-hour window. Messages sent outside this window will not be delivered.

Live Agent Notifications

Compose the notification text, and it will appear in Live Chat.

Ensure you have a live chat integration set up to receive the message. Only the selected live chat integration provider will receive the message.