Order Paid/Processing/Shipped/Completed/Cancelled/Refunded

Efficient order management is crucial for any business, and Flexito OmniAI offers a powerful solution to automate this process. By setting up triggers for various order statuses, you can ensure timely and accurate communication with your customers, enhancing their experience and boosting satisfaction. Let's explore how you can streamline these operations with Flexito OmniAI.

This guide will help you set up triggers for different order statuses in Flexito OmniAI and create automated responses accordingly. By following these steps, you can improve your order management and enhance customer communication.

Configuring Triggers for Order Statuses

Learn how to set up triggers for various order statuses and respond with specific workflows based on each status. Follow this step-by-step guide:

Adding a New Trigger

Triggers can be set up either within a flow or through the automation tab.

Setting Triggers Inside a Flow

1. Go to the desired flow.

2. Add a new trigger.

3. Choose the relevant order status from options like "Order Paid," "Order Processing," "Shipped," "Completed," "Cancelled," and "Refunded."

Using the Automation Tab

1. Navigate to the Automation tab.

2. Click on "Triggers."

3. Select "New Trigger" in the top right corner.

4. Pick any of the order statuses.

Redirecting Order Statuses to a Specific Flow

It's advisable to redirect all order statuses to a single flow and then use conditions to send customers the appropriate follow-up messages.

Example Flow: Initiating an Order

Let's go through an example flow where an order is placed, and status updates are triggered.

Step-by-Step Process

1. Preview the Flow:

2. Start by previewing the e-commerce ordering flow.

3. Place an order for a product, like a video graphics card.

4. Place the Order:

5. Enter the necessary details and click "Place Order."

6. Order Confirmation:

7. You will receive a message confirming your order and stating that updates will follow as the order progresses.

1. View Order Details:

2. In the e-commerce tab, you can see the new order, including product details and price.

All order information will be stored in the JSON variable ORDER, accessible from there.

1. Order Status Updates:

• Processing: Update the status to "Processing" and save. You will receive a message stating that your order is being processed and that you will be notified once it is ready to ship.

• Shipped: Change the status to "Shipped" and save. A message will inform you that your package has been shipped and provide tracking information.

• Completed: Set the status to "Completed" and save. A confirmation message will thank you for your order and express hope for future business.

• Cancelled: Update the status to "Cancelled" and save. You will receive an apology and confirmation that the order has been cancelled.

• Refunded: Change the status to "Refunded" and save. A message will inform you that a refund has been processed and provide an estimated time frame for it to reach your account.