FAQ For Flexito OmniAI Partners
Discover how to effectively manage your Flexito OmniAI workspaces and ensure seamless operations. Whether you're testing with a sandbox environment or managing customer subscriptions, this guide provides you with essential steps and solutions to common issues. Request Sandbox Wor
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Discover how to effectively manage your Flexito OmniAI workspaces and ensure seamless operations. Whether you're testing with a sandbox environment or managing customer subscriptions, this guide provides you with essential steps and solutions to common issues.
Request Sandbox Workspace (#FAQForUChatPartners-RequestSandboxWorkspace)
Video Tutorial (#FAQForUChatPartners-VideoTutorial)
How to Request a Sandbox Workspace
Flexito OmniAI provides a sandbox workspace for testing with the Flexito OmniAI partner API. You can find more details here: . When you upgrade or downgrade workspaces using a sandbox workspace ID, it does not affect your partner credits.
Ensure your partner credit is not zero when testing with a sandbox workspace.
To obtain a sandbox workspace, create a workspace under your custom domain and email the workspace ID to our support team at .
We will convert your workspace to a sandbox within 24 hours.
The workspace must be under your partner domain for us to convert it to a sandbox workspace.
Video Tutorial
Template URL Not Opening - 404 Error
If you encounter a 404 error when trying to open or install a template, and the template URL looks like this:
This issue occurs because the subdomain or custom domain is not configured in the white label settings.
Missing "My Bot Template" in Workspace Content
Partners can customise the features available in their plans.
Sometimes, features are interdependent.
For example, if "Template Store" is disabled but "My Content - My Bot Templates" is enabled, the settings may still be affected.
Emails Still Sent from Flexito OmniAI Domain?
If emails such as welcome emails, password resets, or team member invites are still being sent from the Flexito OmniAI domain, don't worry!
Ensure the following two things are set up correctly:
You have set up and verified the SMTP profile in your main partner workspace. Click and save again to re-validate the data.
Select the email SMTP in "White label settings" → "White label settings".
If emails are not sent from your domain, it's likely due to one of the above reasons.
Impact on Existing Customers if You Cancel Partner Subscription
If you decide to cancel your partner subscription, we can help migrate your existing customers to Flexito OmniAI, should they choose to continue.
Customers will need to subscribe to our official pricing. Contact support for assistance.
If you miss a monthly partner payment, your main workspace will downgrade to the free plan. However, your customers can still access your subdomain if you have enough partner credits for them to renew their plans.
What to Do When a Customer's Plan Expires Due to Insufficient Credits
If a customer's plan expires because their workspace couldn't be renewed after three attempts post-billing date, here's what to do:
This typically happens due to insufficient partner credits, preventing workspace renewal.
We attempt renewal three times, once each day after the billing date. If unsuccessful, the workspace will expire and revert to the free plan.
Add partner credits and wait up to one day for the workspace to refresh. We check and update client workspaces to their previous plans daily at 8pm Melbourne time.
To prevent future occurrences, enable the auto-top-up option and ensure your payment card is active.